Pride BPO’s insurance solutions can help carriers and insurance TPAs centralize and standardize their back office functions. Our global presence enables efficiency improvement through automation, process redesign, the utilization of multi-time zone coverage and in many cases, labor arbitrage.
Pride BPO’s mailroom management team sorts and prepares all incoming mail and prints, organizes, and ships all outgoing mail. We can adapt to existing systems and infrastructure and seamlessly complement your intake processes at the point of receipt.
Pride BPO’s claims indexing team categorizes incoming documents based upon client-specified criteria and matches them to exact claim files. Claims adjusters enjoy a faster turnaround time on the intake of claims and a streamlined storage and document retrieval process.
Medical Bill and Utilization Review
Pride BPO provides non-standard medical bill review and utilization support services to managed care companies. Our team helps review claim requests and minimize costs by identifying and preventing over-utilization.
Claims Intake Support
Pride BPO’s intake support practice processes first notice of loss (FNOL) reports, follows up on information required to complete claims files, and uploads new claims information into the client’s claims management system.
Underwriting and Renewals Support
We assist underwriters by gathering and capturing relevant information and providing quality assurance and production management during the underwriting and renewal processes. Our research enables underwriters to make accurate, efficient, and timely decisions.
Legacy Archives Transitioning
Acquiring records from other service providers involves a significant administrative burden. The Pride BPO team can provide transition management services to organize critical documents and convert them into electronic records.
Additionally, our specialty support services include subrogation, no loss transfer, uninsured insurance claims, medical bill review, and collections.